Terms of Service


By using, accessing, or purchasing from this website (“Site”), which is owned and operated by MATCHA GURASHI, you acknowledge that you have read, understood, and agree to the following Terms of Service (“Terms” or “Agreement”). If, at any time, you do not agree to these Terms, please do not use this Site. MATCHA GURASHI reserves the right to revise these Terms at any time by updating this posting. Please read and review these Terms periodically. As a condition of your use of this Site, you agree that you are at least 18 years of age or are visiting the Site under the supervision of an adult or guardian and that you possess the authority to enter into a binding legal agreement. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site via a browser. We reserve the right to revise the products and services available on the Site and to impose rules for and limits on the use of the Site or to restrict your access to part, or all, of the Site without notice. We reserve the right to revoke your access at any time for any reason, including as a result of a violation of these Terms, without notice. MATCHA GURASHI reserves the right to change these Terms of use at any time without notice. By accessing or using any part of the Site, you accept these Terms, without limitation or qualification. You may not use any portion of the Site if you do not agree with all of the Terms. Price information found on this site is subject to change without notice. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on the use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes. 


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card and payment information is always encrypted during transfer over networks.
You agree to not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 


Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.


Monthly boxes for MATCHA GURASHI and other subscription boxes offered from time to time are shipped to your address at the address you provided. You may receive emails regarding your account or promotions for special offers, including third-party offers. You can cancel your membership anytime without charge from your Customers Portal or by contacting our Customer Support. Please refer to the Help Center for further details. 


As a Member, you agree to the following benefits and Terms: You must provide us with accurate contact and payment information, including name, shipping address, and credit or debit card number. Please make sure to keep this information up to date at all times. We save your payment information for ease of future shipments and charges. All such personal information is subject to the Privacy Policy. MATCHA GURASHI may add an additional charge to your subscription in the case of worldwide shipment disruption (such as a global pandemic, natural disaster, etc.) when normal shipping methods are not possible. In such cases, MATCHA GURASHI may be required to upgrade your shipping method to a higher class — unless you make a request to opt-out of the shipment upgrade prior to the charge. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. If your payment to us is returned for any reason, we may bill your account again directly and seek payment by another method including a mailed statement. Any account changes made after the last day of each month should not be expected to reflect on the subscription until the following shipping period. In an effort to get boxes to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date (see “Your Subscription Contract” below for renewal date information) to ensure they are correctly reflected on your shipment. Our shipping service does not include the forwarding with your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription. Any amount paid for the boxes and services are final and non-refundable. 


MATCHA GURASHI does not provide allergen information for the Japanese products in MATCHA GURASHI. MATCHA GURASHI does provide allergen information in the booklet for the subscription box MATCHA GURASHI for common allergens.
However, while we do our best to provide accurate common allergies, the list is not comprehensive and MATCHA GURASHI cannot guarantee that every item is allergen-free in all of the subscription boxes.


Insurance: All boxes that ship with a trackable shipping option are automatically covered by insurance. Compensation for the product is either reshipment or refund.
Cases covered by insurance:
In the case of theft, boxes that are stolen can be replaced in the event that evidence is provided from the shipping company showing that they acknowledge that the box has been misplaced or stolen.
Damaged boxes due to natural disasters i.e. fires, floods, hurricanes, etc.
Missing or damaged boxes due to mishandling by your local courier.
Please note, boxes that are not received due to an incorrect shipping address, or that are intentionally declined by the subscriber are not eligible for replacement.
Missing or Damaged Items
Missing items - this case refers to when your box arrives safely and physically intact, but it is missing one or more of the items listed inside the included booklet.
Damaged items - this case refers to when your box arrives safely and physically intact with all items listed in the booklet included but one or more of the items are damaged or expired in the case of perishable items.
All missing or damaged items must be reported within 7 days after you receive your box to qualify for either a replacement or refund based on product availability. If the missing product is available, a replacement will be shipped and a refund will not be considered. You are required to include the evidence outlined below when you submit a report in order for our support team to expedite a resolution:
Pictures of all sides of the box (applies to both missing and damaged item cases)
Pictures of all items received in the box (applies to both missing and damaged item cases)
Pictures of individual items, clearing showing the damage in question (applies to damaged item cases)
Damaged items will then be reviewed by a support agent and a replacement or refund will be issued only for damaged products. This does not cover or include damage to the packaging of said item. Blemishes to packaging will not be considered as part of a damaged item.
Returned Boxes Policy - Returned boxes will be reshipped with an additional re-shipping fee, unless the box has been returned due to our own mistake. Boxes that have been returned due to an incorrect shipping address/incomplete shipping address are not eligible for refunds.
This policy can be updated at any time, without prior notice, and is applicable immediately and retroactively for all subscriptions and subscribers. 


The technology underlying, and the entire content included in, the Site, including but not limited to text, graphics or code is copyrighted as a collective work under Japan and other copyright laws, and is the property of MATCHA GURASHI and is protected by copyright and other intellectual property or proprietary rights. The collective work includes works that are licensed to MATCHA GURASHI. Copyright 2015-2018 MATCHA GURASHI. All rights reserved. We do not investigate to determine if such works are accurate nor can we provide assurance that all such works are free of typographical errors. We cannot guarantee information displayed on this Site to be 100% accurate.


By sharing, submitting and uploading any of your data including but not limited to photographs, images, video, music, art, or comments, you grant MATCHA GURASHI a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, prepare derivative works of, display and perform your user data in any legal manner for the benefit of MATCHA GURASHI. You acknowledge and agree that you are solely responsible for all the user data that you make available through MATCHA GURASHI. Accordingly, you represent and warrant that: (1) you have all rights, licenses, consents and releases necessary to grant MATCHA GURASHI the required rights to disseminate any user data, (2) neither your data nor your posting, uploading, publication, submission or transmittal of this data or MATCHA GURASHI use of your uploaded data (or any portion thereof) on, through or by the means of MATCHA GURASHI will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights or rights of publicity or privacy or result in the violation of any applicable law or regulation.


Registration data and certain other information about you are subject to our Privacy Policy. You understand that the technical processing and transmission of this Site may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.


Except as otherwise specifically provided, the site and the products offered on the site are provided on as “as is” and “as available” basis without warranties or any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, MATCHA GURASHI disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. MATCHA GURASHI does not represent or warrant that the functions contained on the site will be uninterrupted or error-free, that the defects will be corrected, or that the site or the server that makes the site available are free or viruses or other harmful components. MATCHA GURASHI does not make any warrantees or representations regarding the use of the materials on the site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Applicable Law may not allow limitations or exclusions on warranties, so the above limitations may not apply to you. 


Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states and other territories where the goods sold over the internet are taxable. MATCHA GURASHI is not responsible for import tax, custom tax, and other taxes charged by the local authority.


In an attempt to provide increased value to our visitors, MATCHA GURASHI may link to sites operated by third parties. However, MATCHA GURASHI has no control over these linked sites, all of which have separate privacy and data collection practices, independent of MATCHA GURASHI. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, MATCHA GURASHI seeks to protect the integrity of its Site and the links placed upon it and therefore requests any feedback on not only its own Site, but for sites it links to as well (including if a specific link does not work). 


Neither MATCHA GURASHI nor its celebrity spokespersons shall be liable for any indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the site or materials on or provided through the site, even if MATCHA GURASHI has been advised of the possibility of such damages. In no event will MATCHA GURASHI’s liability to you exceed the amounts that you paid to MATCHA GURASHI in connection with your MATCHA GURASHI membership. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MATCHA GURASHI shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MATCHA GURASHI shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MATCHA GURASHI shall immediately issue a credit to your credit card account in the amount of the charge. MATCHA GURASHI has no liability for injury or damage caused by products within the box. Such liability is the sole responsibility of the product brand or manufacturer. These Terms are applicable to you upon your accessing the Site. These Terms, or any part of them, may be modified or terminated by MATCHA GURASHI without notice at any time, for any reason. MATCHA GURASHI reserves the right to limit discount codes to one per customer in its sole discretion. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall in all events survive any termination of these Terms and your use of the Site. 


All trademarks, service marks, and trade names of MATCHA GURASHI on the Site are trademarks or registered trademarks of MATCHA GURASHI, or of their respective owners.


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


These Terms constitute the entire agreement between you and MATCHA GURASHI with regard to your use of the Site. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms. MATCHA GURASHI may assign its rights and duties under this Agreement to any party at any time without notice to you.


Questions about the Terms of Service should be sent to us at info@matcha-gurashi.com